Product Services
Product Support
“Thank you – the support I get from your company has been and continues to be some of the best I have seen in years of working with software companies. Thank you for your assistance and the dedication all of your staff has towards making your product the best it can be.”
- Global Electronics Manufacturing Company, Florida, USA
When you have a problem you need a helpful answer as soon as possible. The EPI-USE Labs support team exceeds expectations when responding to customer needs, with most issues being resolved within 24 hours.
We provide:
- 24-hr live product support and 24-hour access to the EPI-USE Labs Support Portal to download the latest releases for upgrades, log tickets requesting assistance, or download related user documentation.
- Online access to representatives across the globe for support in English, Spanish, German, Italian, French, Dutch, Hebrew or Afrikaans.
- Immediate attention to, and resolution of, critical issues.
- With DSM and QM products, the ability to use the Problem solving Assistant to record the problematic scenario and send it to the support personnel, enabling them to simulate your situation and resolve it quickly.
- Unlimited access to your tickets for complete insight into the support activity on your account.
- The ability to provide feedback and suggestions for enhancement.
Your feedback goes directly to development managers, enabling us to grow our products to meet the expanding needs of our customers. This open relationship with our customers is important to EPI-USE Labs and our ability to be at the forefront of the SAP software solution market. In this way our products grow in power, ease of use, and value.
"I am confident that through our hard work and commitment we can accomplish what we set out to do: to provide outstanding quality in our products and maintain a flawless reputation in our customer relationships.
We are exploring the uncharted territories, those blank areas on the map labeled ‘Here be dragons...’. These challenges are what we find exciting.
I'm here because I love this company and the people enough to do whatever it takes to make it a success. I’m here because I believe in what we do and our ability to be the undisputed leader in the market. I’m here because I believe we can achieve whatever we put our minds to."
– Phillip Stofberg, CEO, EPI-USE Labs
Product Consulting
EPI-USE Labs consultants can analyze your business needs, assist you to determine the value that our products will add to your business, and help you decide which products you need. When implementing an EPI-USE Labs product, we configure the product to suit your business. We can even customize a solution to your needs and budget. We also use our products to offer a range of services that make life easier for you. Some examples are:
- Business process consulting.
- Customized reports on SAP data.
- Once off transport and data management services, such as:
• Client Creation
• Variance Investigation
- Tests of the effect of SAP Support Packs or updates on data validity.
For example: Our Solutions Consultants can help you create new SAP clients with Data Sync Manager (DSM) Client Sync, whether or not your organization owns this landscape management product already. According to your requirements, we will manage the project, carry out the data transfer and train your internal staff for future projects.
For more information, contact sales@labs.epiuse.com
Product Implementation
When you purchase EPI-USE products, we can offer you purchasing alternatives to suit your situation.
Installation is quick and efficient, via a transport. Implementation may involve consultation for configuring the product to your company’s requirements, and training. Maintenance fees ensure free support, and more importantly, no extra charge for updates of software or upgrades to higher SAP releases. This ensures that your software continues to deliver real value to your business.
Product Training
Our specialized team of dedicated people will assist you to maximize your investment in EPI-USE Labs products. Our team will guide you to understand and implement the following:
- Features and working of the software.
- How the software impacts and streamlines the business processes in the company.
- Practical application of the software.
- Best practices when using our software.
The various training options include: ‘training the trainer’, one-on-one training, formal classroom training, or web training. Classroom training can be facilitated on-site in a workshop style on your company data, or at our premises with our systems and training data. Training can thus be adapted to suit you.
The aim of our training is to leave your teams empowered to make the best use of our products in improving efficiency in your business processes.
Contact us to learn more.