EPI-USE
Turn SAP Support into Business Value.
EPI USE Application Managed Services transforms traditional support into a value driven partnership that improves system performance, optimises cost, and continuously enhances your SAP landscape.
Your SAP Support should unlock value, not just close tickets.
Is your SAP support simply keeping the lights on or actively improving performance across ERP, SuccessFactors, and HCM?
SAP support should not be a reactive cost centre measured only by SLAs and ticket volumes. It should reduce risk, optimise costs, improve user experience, and help you realise more value from your SAP investment every single day.
That is the difference.
At EPI USE, we deliver an ITIL aligned SAP Application Management Service that goes far beyond incident resolution. We combine proactive optimisation, embedded automation, proprietary IP, and structured governance to continuously improve your SAP landscape, not just maintain it.
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What makes our SAP Support different
At the centre of our model is EVA (EPI-USE Virtual Assistant), where AI and automation transform the end-user support experience. EVA accelerates resolution, streamlines service fulfilment, and reduces friction across your support landscape.
Our services are further strengthened by EPI-USE Labs software for archiving, compliant data management, and landscape optimisation which help you control data growth, reduce infrastructure cost, and improve system performance.
Automation and optimisation, incorporating AI through EVA
Continuous Archiving and purging for database size reduction
Tools and IP to enhance your SAP through our Products
Proactive support with roadmapping, Business Reviews and VAR support
Ask anything else’ ticketless support for additional advice
Whether you operate SAP R/3, ECC, S/4HANA, Cloud ERP, SAP HCM, SuccessFactors, or a hybrid landscape, we provide full stack support across on premise and SaaS environment. Our clients benefit from flexible engagement models backed by a global specialist pool.
When your SAP landscape is the backbone of your business, you need the steady hand of a team that has lived through every major shift in the industry:
40 Years of SAP Heritage
We’ve been SAP specialists since 1984. We know the technical, functional, and strategic layers inside out.
SAP Gold Partner
You aren't just getting 'tech support' - you're getting an accredited partner with deep expertise across R/3, ECC, and S/4HANA.
EPI-USE Virtual Assistant (EVA)
EVA automates the tedious bits. It speeds up resolutions and removes friction from the support experience.
A Trusted Partner
As part of the Group Elephant family, you have access to over 4,000 consultants across 20+ specialised brands.
Proactive by Default
We combine regular road mapping and business reviews to identify improvement opportunities, drive innovation, and continuously enhance the value of your SAP landscape.
Continuous Archiving
We use proprietary tools from EPI-USE Labs to manage your data growth, reducing your infrastructure costs while boosting performance.
'Ask Anything' Access
Need advice that isn't a "bug"? Our ticketless advisory access means you can get expert opinions without the red tape.
Global Reach, Local Touch
Whether you’re on-premise or in the cloud, our global pool of experts provides follow-the-sun support.
Part of your SAP Journey
Application Management isn't a standalone silo. It’s a core part of how we partner with you. We don't just set up a system and walk away; we stay to ensure your strategic plans for transformation actually happen.
- Advisory & Digital Transformation: Strategic insight and guidance to shape your SAP roadmap, identify opportunities for innovation, and plan the next phase of your transformation.
- Project Execution: Expert delivery of SAP implementations, upgrades, and enhancements that turn strategy into working solutions.
- Application Management: Continuous optimisation, proactive support, and operational stability that ensure your SAP landscape performs reliably and evolves with your business.
- Application Managed Services: Functional and technical support.
- SAP Basis Managed Services: The engine of your SAP stability.
- Platform Managed Services: Managing your cloud or hybrid infrastructure.
- Cyber Security and GRC: Protecting your SAP environment through strong governance, risk management, compliance controls, and security best practices.
Most SAP support is measured by how quickly a ticket is closed. That keeps the lights on, but it rarely makes your business better. Our AMS is fundamentally different because it focuses on performance and not just support.
We manage your entire service lifecycle through a formal ITIL-aligned structure. We use a structured Hour Bank model. This flexible, pre-paid structure gives you predictable cost control and the ability to scale support as your business demands change.
Every part of this service is underpinned by our Client Experience Philosophy. This means we integrate proactive service and change management with a continuous improvement model.
We ensure your SAP environment is stable, efficient, and ready for what’s next.
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Most AMS providers stop at the ticket. We start there. Our Client Experience model is built on the idea that your SAP platform should solve business problems, not create them.
Two elements underpin our approach. Our Client Experience philosophy drives proactive engagement, structured governance, and continuous improvement. At the same time, EVA, the EPI-USE Virtual Assistant, introduces AI and automation to accelerate service delivery and improve the user experience.
Together, they transform traditional SAP support into a service that continuously improves performance, efficiency, and long-term business value.
Client Experience Model
Our Client Experience model ensures your SAP support is aligned with your business priorities and continuously focused on delivering value.
- Strategic partnership focused on business outcomes.
- Proactive engagement with roadmap reviews and value checkpoints.
- Early identification of issues before they impact operations.
- Personalised support with dedicated expertise.
- A single experience across the entire SAP lifecycle.
EVA Virtual Assistant
EVA introduces AI driven automation into your SAP support environment, helping streamline service delivery and reduce manual effort.
- Automation of repetitive operational tasks.
- Faster service fulfilment and issue resolution.
- Improved efficiency across SAP support processes.
- Prebuilt SAP automations and custom automation capabilities.
- Flexible automation delivered through a service model.
SAP Basis Managed Services
The Basis layer is the technical engine of your SAP ecosystem. Built on our own technical IP and powered by automation, we provide the 24/7 support your system needs to stay stable, secure, and performant - no matter how complex your environment is.
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Platform Managed Services
Think of this as the ground your entire business is built on. We handle the heavy lifting at the infrastructure layer, managing your servers and cloud environments so your team can stay focused on the bigger picture.
Whether you're running on Infrastructure as a Service (IaaS) or Platform as a Service (PaaS), we ensure your setup is secure and scalable.
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Ready to turn SAP Support in real Business Value?
Your SAP environment should do more than stay operational. It should continuously improve performance, reduce risk, and unlock greater value from your investment.
With EPI-USE Managed Services, you gain:
Proactive optimisation
That improves system performance and prevents issues.
AI powered automation
Through EVA that accelerates service delivery.
Deep SAP expertise
Across Finance, Procurement, HCM, Payroll and Talent.
Structured governance
That drives continuous improvement.
Support
For your evolving SAP landscape across on premise and cloud.
Access
To the wider Group Elephant ecosystem of expertise.
Whether you are reviewing your current AMS provider, planning a transformation, or simply looking to reduce costs while improving service quality, we are ready to help you unlock more value from SAP.