EPI-USE
Turn SAP Support into Business Value.
EPI-USE Managed Services transforms traditional support into a value driven partnership that improves system performance, optimises cost, and continuously enhances your SAP landscape.
Your SAP Support should unlock value, not just close tickets.
Is your SAP support simply keeping things running or actively improving performance across your SAP Landscape?
SAP support should not be a reactive cost centre measured only by SLAs and ticket volumes. It should reduce risk, control costs, improve user experience and help you get more from your SAP investment every day.
That is the difference.
At EPI-USE, we deliver an intelligent, ITIL® aligned SAP Management Service that goes beyond issue resolution. We combine continuous improvement, smart automation, proprietary tools and structured governance to strengthen your SAP landscape and support better business outcomes, not just maintain the status quo.
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How our SAP Support drives value
At the centre of our model is AI-driven automation, where intelligent tools transform the end-user support experience. These AI tools accelerate resolution, streamline service fulfilment, and reduce friction across your support landscape.
Our services are further strengthened by EPI-USE Labs software for archiving, compliant data management, and landscape optimisation which help you control data growth, reduce infrastructure cost, and improve system performance.
Automation and optimisation, incorporating AI through intelligent tools.
Archiving and purging for database size reduction
Tools and IP to enhance your SAP through our Products
Proactive support with roadmapping, Business Reviews and VAR support
Ask anything else’ ticketless support for additional advice
Whether you operate SAP R/3, ECC, Cloud ERP, SAP HCM, SuccessFactors, or a hybrid landscape, we provide full stack support across on premise and SaaS environment. Our clients benefit from flexible engagement models backed by a global specialist pool.
When your SAP landscape is the backbone of your business, you need the steady hand of a team that has lived through every major shift in the industry:
40 Years of SAP Heritage
We’ve been SAP specialists since 1984. We know the technical, functional, and strategic layers inside out.
SAP Gold Partner Status
This isn’t just ‘tech support’, it’s an accredited SAP Gold Partner and VAR with deep expertise across R/3, ECC, and SAP Cloud ERP, backed by a 97% renewal rate.
EPI-USE AI-driven Automation
AI-driven automation works throughout your SAP journey, from implementation to support, automating the tedious tasks, speeding up resolutions, and removing friction from the experience.
A Trusted Partner
Backed by 1,500+ implementations and access to over 4,000 consultants across 20+ specialised brands.
Customer Excellence
Supporting your journey with clear roadmaps, structured planning, and continuous improvement.
UK&I Centric Shared Service
A dedicated support model built around UK and Ireland organisations, combining local expertise, aligned time zones, and consistent delivery.
Industry Meets Technology
Combining deep industry knowledge with SAP expertise to deliver solutions that fit your business.
Global Reach, Local Knowledge
Whether you’re on-premise or in the cloud, our global team across 40+ countries provides follow-the-sun support, supporting 7,300+ licenses worldwide.
Part of your SAP Journey
Managed Services is at the core of how we design, deliver, and continuously improve your SAP landscape.
- Advisory & Digital Transformation: Strategic insight and guidance to shape your SAP roadmap, identify opportunities for innovation, and plan the next phase of your transformation.
- Project Execution: Expert delivery of SAP implementations, upgrades, and enhancements that turn strategy into working solutions.
- Management Services: Continuous optimisation, proactive support, and operational stability that ensure your SAP landscape performs reliably and evolves with your business.
Our Managed Services are tailored to your needs, aligning support, skills, and capacity with your landscape and priorities to maximise value while avoiding unnecessary cost.
We structure our delivery on a rock solid foundation of ITIL®. Service Management, ensuring clear accountability, consistent quality, and a strong focus on security and compliance.
- Application Managed Services: Functional and technical support.
- SAP Basis Managed Services: The engine of your SAP stability.
- Platform Managed Services: Managing your cloud or hybrid infrastructure.
- Cyber Security and GRC: Protecting your SAP environment through strong governance, risk management, compliance controls, and security best practices.
End-to-End SAP Coverage
Supporting your SAP landscape across on-premise, hosted, and cloud environments, from core ERP to platform, data, and AI.
A best-practice framework that underpins how we manage, support, and continuously improve your SAP services. It provides a structured approach to service delivery, ensuring incidents are resolved efficiently, changes are controlled, and performance is continuously optimised.
From service desk and incident management to release governance and strategic roadmapping, ITIL® ensures your SAP environment remains stable, responsive, and aligned to your business needs.
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A tailored payroll outsourcing and support service designed to manage, optimise, and safeguard your SAP payroll operations. EMS combines expert payroll processing with structured governance, ensuring accurate, compliant, and on-time delivery across every pay cycle.
From fully managed payroll services to business continuity planning, advisory, and continuous improvement, EMS provides the expertise, scalability, and resilience needed to support your organisation’s payroll with confidence.
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Traditional SAP support is measured by ticket closure speed. While that keeps systems running, it does little to improve business outcomes. Our AMS is built to focus on performance, not just support.
We manage your entire service lifecycle through a formal ITIL®-aligned structure. We use a structured Hour Bank model. This flexible, pre-paid structure gives you predictable cost control and the ability to scale support as your business demands change.
Every part of this service is underpinned by our Client Experience Philosophy. This means we integrate proactive service and change management with a continuous improvement model.
We ensure your SAP environment is stable, efficient, and ready for what’s next.
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For many AMS providers, the job ends when the ticket is closed. For us, that’s just the beginning.
Our Client Experience model is built on the idea that your SAP platform should solve business problems, not create them.
Two elements underpin our approach. Our Client Experience philosophy drives proactive engagement, structured governance, and continuous improvement. At the same time, AI-driven automation introduces intelligent tools to accelerate service delivery and improve the user experience.
Together, they transform traditional SAP support into a service that continuously improves performance, efficiency, and long-term business value.
Client Experience Model
Our Client Experience model ensures your SAP support is aligned with your business priorities and continuously focused on delivering value.
- Strategic partnership focused on business outcomes.
- Proactive engagement with roadmap reviews and value checkpoints.
- Early identification of issues before they impact operations.
- Personalised support with dedicated expertise.
- A single experience across the entire SAP lifecycle.
AI-driven automation
AI-Driven automation introduces intelligent tools into your SAP support environment, helping streamline service delivery and reduce manual effort.
- Automation of repetitive operational tasks.
- Faster service fulfilment and issue resolution.
- Improved efficiency across SAP support processes.
- Prebuilt SAP automations and custom automation capabilities.
- Flexible automation delivered through a service model.
SAP Basis Managed Services
The Basis layer is the technical engine of your SAP ecosystem. Built on our own technical IP and powered by automation, we provide the 24/7 support your system needs to stay stable, secure, and performant - no matter how complex your environment is.
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Platform Managed Services
Think of this as the ground your entire business is built on. We handle the heavy lifting at the infrastructure layer, managing your servers and cloud environments so your team can stay focused on the bigger picture.
Whether you're running on Infrastructure as a Service (IaaS) or Platform as a Service (PaaS), we ensure your setup is secure and scalable.
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Ready to turn SAP Support in real Business Value?
Your SAP environment should do more than stay operational. It should continuously improve performance, reduce risk, and unlock greater value from your investment.
With EPI-USE Managed Services, you gain:
Proactive optimisation
That improves system performance and prevents issues.
AI powered automation
Through AI-driven automation that accelerates service delivery.
Deep SAP expertise
Across Finance, Procurement, HCM, Payroll and Talent.
Structured governance
That drives continuous improvement.
Support
For your evolving SAP landscape across on premise and cloud.
Access
To the wider Group Elephant ecosystem of expertise.
Whether you are reviewing your current AMS provider, planning a transformation, or simply looking to reduce costs while improving service quality, we are ready to help you unlock more value from SAP.